Launching a new business vertical
Problem. A newly launched vertical was completing only 65% of its orders.
Approach. Found where orders were failing, then wrote and maintained data-driven SOPs for the teams running it.
65% → 90%completion rate
Statistician · Data Scientist · Mexico City
I find the signal in messy real-world systems.
I'm Gerardo, a statistician who helps people use data to make informed decisions and transform their communities. I'm currently a Senior Operations Analyst at DiDi.
noise— signal
50k+delivery drivers' operations monitored
65→90%completion rate on a new vertical
10 hof team time saved every week
4+ yrsin data & analytics
01 / Selected work
Problems I've helped untangle.
Operational issues that never got closed
Problem. Operational issues across 50,000+ drivers in several countries were tracked ad hoc.
Approach. Built a task management system, plus a shared library of SQL queries and data models.
10 h / weekof team time saved
Teaching data and philosophy
Problem. Students new to R and to philosophical writing needed hands-on guidance.
Approach. Led the TA team for Intro to R, wrote study plans and real-world assessments, and gave feedback on philosophy essays.
50+students per semester, 60+ essays graded each week
02 / Experience
Where I've worked.
DiDi
Mexico City
Senior Operations Analyst · Senior Analyst · Operations Analyst
- Lead analysis projects and report insights to senior management.
- Build data models, reporting systems and dashboards; apply statistics and ML to forecast trends.
- Monitor operations for 50,000+ delivery drivers across several countries; mentor junior analysts.
Nubank
Mexico City
Senior Data Analyst
- One line on what you did.
Garena
Mexico City
Senior Data Analyst
- One line on what you did.
PwC
Utah, United States
Associate · Technology Consulting Intern
- Checked data quality across sourcing, transformations and ownership; analyzed large data sets for clients.
- Built an automation that synced team and client members into workspaces from a database.
Earlier
Utah, United States
BYU Statistics & Philosophy TA · IDFL Reports Manager
- Led the TA team for Intro to R Programming; TA for Intro to Philosophy and Ethics.
- Built a data-driven lead-scoring process and automated lead generation for IDFL's sales team.
03 / About
Understand the past, improve the present, design the future.
Education
MS, Data Science
Pontificia Universidad Católica de Chile · 2026
BS, Statistics (Data Science)
Brigham Young University · 2021
Toolbox
The tools I reach for every week.
SQLRPython?SASExcelC++Machine learningDashboardsData storytellingSpanish · English
04 / Beyond work
Outside work, I ask the same questions in other ways.
Have a messy problem? Let's talk.
Open to conversations about analytics, data science and research collaborations.